Support

Getting help

Include the app name, your device and iOS version (or your browser, if you were using a booking page), and what you expected to happen. If something went wrong during a wedding, tell us the date and roughly when it happened so we can look in the right place. Please do not send a couple's personal details unless we ask for them.

If you booked through a photographer's link, tell us the studio name and the date you tried to book. Do not forward the full booking link: the link itself is the credential, and anyone holding it can book against that calendar.

Vow & Kin

• The couple's answers have not arrived. Open the wedding and pull down to refresh. Invitations are private links, so check the couple opened the most recent one you sent.
• A wedding is missing on another device. Weddings sync through your account. Confirm both devices are signed in to the same account under Cloud account.
• You need the shot list on paper. Open the list and use the share button to print it or send it to a second shooter.
• Deleting your account. Cloud account, then Delete account. This permanently removes your account and the wedding records stored with it.

Studio Scheduler

• Forgot your password. On the sign-in screen, choose Forgot password. The link we email you opens the app so you can set a new one.
• A client says the link is not valid or has expired. A link stops working when you turn it off, when it passes its expiry date, or when it reaches its use limit. Create a new link under Booking links and send that one instead.
• A request is not on the calendar. Pull down to refresh. A request the client has just sent is held for 30 minutes; if nobody confirms it in that time, the hold is released and the time opens up again.
• Deleting your account. Settings, then Delete account. This permanently removes your account, your studio, and the bookings, clients, and booking links stored with it. If you cannot get into the app, email us from the account address and we will delete it for you.
• You booked through a photographer's link. Your request went to that photographer, so contact them to change or cancel it. If you cannot reach them, we can help locate the record when you give us the studio name, the email address you used, and the date.

Privacy

Read the Vow & Kin privacy policy, the Kit Ledger privacy policy, or the Studio Scheduler privacy policy. To make a privacy request, see privacy choices.

Contact

Lagerman Labs LLC, Wisconsin, United States.
hello@lagermanlabs.com